tdx logoNotification Editor v3 Collapse Default Template Custom Template #1 Custom Template #2 Custom Template #3 Custom Template #4 Change Log

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Welcome to the Notification Template editor, before you get started with using this tool just a few things to note


Default TeamDynamix Template


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Comment
Steve Rodgers commented on this incident on Tue 10/4/22 2:20 PM Eastern Daylight Time.

I'm commenting on this ticket to generate some sample data for notifications.
 
Incident Details
Acct/Dept
Accounts Receivable
ID
123456
Type
Workstation Configuration
Title
Configure desktop computer for New Employee
Description
Mr. Stark starts work next Tuesday, and we have a cube and desktop computer allocated to him.
Please prepare his workstation for when he starts. He will be working in our marketing department.
From what I've heard, he is really talented at what he does. I am excited for him to start and I hope you welcome him warmly.
Created By
Jamie Kenton
Date Created
Sun 10/2/22 2:20 PM Eastern Daylight Time
Requestor
Jamie Kenton
Status
In Progress
Due Date
Mon 10/3/22
SLA
Initial Desktop Configuration
Custom Attribute 1
Value 1
Custom Attribute 2
Value 2

Custom Template #1


Click on one of the color pickers, either paste the color code or use the
eye dropper tool to alter the color for the corresponding sections on the template.

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Downloads a zip file w/ txt documents containing new styling
Comment
Steve Rodgers commented on this incident on Thu 10/6/22 8:43 AM Eastern Daylight Time.
I'm commenting on this ticket to generate some sample data for notifications.
Incident Details
Ticket Number: 123456
Date Created: Tue 10/4/22 8:43 AM Eastern Daylight Time
Requestor: Jamie Kenton
Urgency: Medium - Within 5 days
Acct/Dept: Accounts Receivable
Phone Number: 212-555-3456
Service: Hardware Services / I need a new workstation
Title: Configure desktop computer for New Employee
Description: Mr. Stark starts work next Tuesday, and we have a cube and desktop computer allocated to him.
Please prepare his workstation for when he starts. He will be working in our marketing department.
From what I've heard, he is really talented at what he does. I am excited for him to start and I hope you welcome him warmly.
To view this request, click the link below:
http://www.myorganization.edu/TDClient/SamplePath/SamplePage.aspx?Item=12345

Custom Ticket Template #2


Click on one of the color pickers, either paste the color code or use the
eye dropper tool to alter the color for the corresponding sections on the template.


Must be a valid image link


Supports HTML


Supports HTML

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Downloads a zip file w/ txt documents containing new styling
Any replies to this ticket should be above this line and include the message below to be properly added to your ticket.
View Ticket #123456
Dear Steve Rodgers,

Tony Stark commented on this ticket on Wed 6/14/23 11:24 AM Eastern Daylight Time:
Comment: I'm commenting on this ticket to generate some sample data for notifications.

See this knowledge base article: How are workstations set up for new hires?
Responsible Group: IT Help Desk Services
Status: In Progress
Ticket Description: Configure desktop computer for New Employee
Mr. Smith starts work next Tuesday, and we have a cube and desktop computer allocated to him. Please prepare his workstation for when he starts. He will be working in our marketing department. From what I've heard, he is really talented at what he does. I am excited for him to start and I hope you welcome him warmly.
To update this ticket you may reply to this email or view the status of the ticket by visiting the Solutions Service Portal.

For additional assistance, please create a new support ticket

Custom Ticket Template #3


Click on one of the color pickers, either paste the color code or use the
eye dropper tool to alter the color for the corresponding sections on the template.


Must be a valid image link

Supports HTML


Supports HTML

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Downloads a zip file w/ txt documents containing new styling



Custom Ticket Template #4


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eye dropper tool to alter the color for the corresponding sections on the template.


This does not contain Ticket Moved (Ticketing User Template)


Must be a valid image link

Must be a valid image link



Must be a valid image link

Select what Templates you would like to generate

Downloads a zip file w/ txt documents containing new styling

Ticket #123456

Configure desktop computer for New Employee

New Comment / Update

Andrey Little updated ticket on Fri 12/8/23 8:49 AM Eastern Standard Time:
I'm commenting on this ticket to generate some sample data for notifications.

Ticket Details

Requestor/Client: Jamie Kenton
Date Created: Wed 12/6/23 8:49 AM Eastern Standard Time
Request type: Hardware Services / I need a new workstation
Technician: James Noeth
Status: In Progress
View this ticket